Received an ADA website demand letter?

Know what you received

A demand letter comes before a lawsuit and usually asks for payment and fixes. A complaint means a case has been filed. In federal court a defendant generally has 21 days after service to respond, so time is short. Either way, the first step is a US attorney.

Technical steps to start now

1. Before changing anything, record the current state: screenshots, test reports and dates. Follow your attorney's instructions on preserving evidence.
2. Reproduce each issue listed in the letter or complaint and mark which ones exist.
3. Run a full test to find issues the letter missed. Plaintiffs can add them later.
4. Write a remediation plan with dates. Settlements often include deadlines and your attorney will need it.
5. Fix the code in batches, retesting and logging each batch.
6. Publish an accessibility statement with a feedback channel.
7. Keep testing after the fixes so new pages do not bring issues back.

What to avoid

• Installing an overlay as the fix. Plaintiff firms know them well; see overlays
• Contacting or paying the plaintiff's firm without your attorney
• Deleting the affected pages, which can affect evidence as well as sales

What we provide

We handle the technical side only: testing, fixing and retesting, with before and after reports, a remediation log and an accessibility statement. Every report carries an ID and a content fingerprint that shows when testing and fixes happened. These go to your attorney.

If you have already received a letter, request a manual review or email contact@a11ypass.com and we will prioritise it.